Satisfaction Guarantee
If you notify us of service concerns within 24 hours, we'll review the issue and schedule a corrective touch-up when appropriate. Concerns reported after 24 hours may not qualify for adjustment.
Reclean Policy
If the issue is determined to be within the original scope of work, M3 may return at no additional charge to correct it. Photos and a brief description help us prepare for the visit.
Refund Evaluations
Refunds are not guaranteed and are evaluated case-by-case based on the scope of work, photos, and the nature of the concern.
What We Cannot Refund
- Areas not included in the agreed scope of work
- Pre-existing damage to surfaces, finishes, or fixtures
- Permanent staining (rust, hard-water etching, dye transfer, etc.)
- Normal wear and tear
- Conditions disclosed before service that limited results
Payment Disputes
Please contact us before initiating a chargeback so we can resolve concerns directly. Chargebacks initiated without first contacting us may delay resolution and incur a dispute fee.
How to Request a Review
Email info@m3legacyservices.com within 24 hours of service with your name, service date, address, and a description of the concern. Photos of the area(s) speed up resolution.
These policies are provided for informational purposes and do not constitute legal advice. M3 Legacy Services reserves the right to update policies as required by applicable law.