The following policies apply to all services provided by M3 Legacy Services LLC in Minnesota. By booking or accepting service, you agree to these terms.
Cancellation Policy
We hold your appointment time, materials, and crew for you. To keep pricing fair for everyone, the following cancellation terms apply.
Residential Services
- More than 48 hours notice: No fee.
- 24–48 hours notice: 25% cancellation fee.
- Less than 24 hours notice: Deposit forfeited.
Commercial Services
- 72 hours notice required to cancel or reschedule without fee.
- Within 72 hours: up to 50% of the scheduled service may be billed.
Same-Day Cancellations
- Up to 100% of the deposit may be forfeited.
- Crew dispatched and turned away: a trip fee equal to the deposit applies.
Rescheduling
We are glad to reschedule with proper notice. One reschedule per booking is free outside the cancellation windows above.
Cancellations by M3
If M3 cancels due to safety, weather, or staffing, your deposit is fully refundable or applied to your rescheduled appointment.
How to Cancel
Call (763) 340-0388 or email info@m3legacyservices.com. Voicemails and emails are time-stamped on receipt during business hours.
Refund Policy
Satisfaction Guarantee
If something in your service does not meet expectations, please tell us within 24 hours of completion so we can make it right. Concerns reported after 24 hours may not qualify for adjustment.
Reclean Policy
If the issue is determined to be within the original scope of work, M3 may return at no additional charge to correct it. Photos and a brief description help us prepare for the visit.
Refund Evaluations
Refunds are not guaranteed and are evaluated case-by-case based on the scope of work, photos, and the nature of the concern.
What We Cannot Refund
- Areas not included in the agreed scope of work
- Pre-existing damage to surfaces, finishes, or fixtures
- Permanent staining (rust, hard-water etching, dye transfer, etc.)
- Normal wear and tear
- Conditions disclosed before service that limited results
Payment Disputes
Please contact us before initiating a chargeback so we can resolve concerns directly. Chargebacks initiated without first contacting us may delay resolution and incur a dispute fee.
How to Request a Review
Email info@m3legacyservices.com within 24 hours of service with your name, service date, address, and a description of the concern. Photos of the area(s) speed up resolution.
Deposit Policy
A deposit confirms your booking and reserves your time, crew, and supplies. Deposits are credited toward the final invoice on service completion.
Deposit Amounts
- Residential Cleaning: 30% of estimated total
- Deep Cleaning: 40% of estimated total
- Move-In / Move-Out: 50% of estimated total
- Commercial One-Time: 50% of estimated total
- Post-Construction: 50% of estimated total
- Junk Removal: 25% of estimated total
- Airbnb Services: card on file required (no upfront deposit)
When Deposits Are Non-Refundable
Deposits may be non-refundable if a cancellation occurs within the cancellation window. See the Cancellation Policy for full details by service type.
Refundable Cases
- M3 cancels the appointment for any reason
- Customer cancels with proper notice as defined in the cancellation policy
- Weather, safety, or staffing prevents service
How Deposits Are Paid
Deposits are paid by credit/debit card, Klarna, Afterpay, or Zip via the secure invoice link we send with your booking confirmation.
Questions
Call (763) 340-0388 or email info@m3legacyservices.com.
Photo & Media Consent
Why We Take Photos
Before-and-after photos of work areas may be taken for quality control, training, and dispute resolution.
What We Do Not Share
We do not intentionally share personal identifying information — such as faces, children, mail, screens, family photos, or full addresses — in any photo we publish.
Marketing Use
Photos may be used in our marketing (website, social media, ads) unless you opt out in writing before service. When marketing photos are used, we focus on rooms, surfaces, and results — never the customer's identity.
How to Opt Out
Email info@m3legacyservices.com or reply to your booking confirmation with "Opt out of marketing photos" and your service address. We will log the opt-out on your account and pass it to the crew before service.
Removing a Photo
Already see a photo you would like removed? Email us with a description or link and we will remove it from owned channels within 5 business days.
Service Fees
Up-front travel, rush, and condition-based fees so you always know what to expect.
Travel Fees
- 0–45 Miles: Included
- 46–60 Miles: $25
- 61–75 Miles: $50
- 75+ Miles: Custom Quote
Measured from our Twin Cities base.
Rush Scheduling
- Same-Day Service: +15%
Subject to availability.
Additional Fees
- Lockout Fee: $50
- Returned Payment Fee: $35
- No Water Access: $25
- No Electricity Access: $25
- Excessive Pet Hair: Starting at $50
- Heavy Soil Condition: $50–$200
- Hoarding Conditions: Custom Quote
- Biohazard Conditions: Custom Quote
Only charged if conditions apply. We'll always confirm first.
These policies are provided for informational purposes and do not constitute legal advice. M3 Legacy Services reserves the right to update policies as required by applicable law.